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Helios Klinikum Schwelm

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sandra Lorenz

Unternehmenskommunikation; Beschwerdemanagement

Phone: 02336 -48-1601
Fax: 02336-48-41200
Mail: ed.tiehdnuseg-soileh@znerol.ardnas

Advocates

Heinz Barduhn

Patientenfürsprecher

Phone: 02336 -48-1396
Fax: 02336-48-41200
Mail: ed.tiehdnuseg-soileh@nhudrab.znieh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes