Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Frank Höhne
Standortverantwortlicher Qualitätsmanager
Schleusinger Str. 17
98646 Hildburghausen
Phone:
03685
-773-207
Fax: 03685-773-209
Mail:
ed.nekinilk-demoiger@enheoh.knarf
Advocates
Tamara Koch
Patientefürsprecher
Schleusinger Str. 17
98646 Hildburghausen
Phone:
03685
-774-112
Mail:
ed.nekinilk-demoiger@nnamztiz.anit
Christine Carl
Patientenfürsprecher
Schleusinger Str. 17
98646 Hildburghausen
Phone:
036878
-60477-
Mail:
ed.nekinilk-demoiger@nnamztiz.anit
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |