Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Elena v. Brevern
QMB
Nibelungenstr. 49
94086 Bad Griesbach
Phone:
08532
-708-1133
Mail:
ed.sakul-tknas-kinilkhcaf@nreverbnove
Nadine Greipel
QMB
Nibelungenstr. 49
94086 Bad Griesbach
Phone:
08532
-708-1133
Mail:
ed.sakul-tknas-kinilkhcaf@lepiergn
Advocates
Philipp Augustin
Klinikseelsorger
Nibelungenstr. 49
94086 Bad Griesbach
Phone:
01577
-9843295-
Mail:
ed.sakul-tknas-kinilkhcaf@ofni
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Website for the patient survey |
|
Referral surveys were conducted: Yes Website for the referrer survey |