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m&i-Fachklinik Bad Heilbrunn

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Günter Henseler

Kaufmännischer Direktor

Wörnerweg 30
83670 Bad Heilbrunn

Phone: 08046 -18-1128
Fax: 08046-18-1117
Mail: ed.nnurblieh-dab-kinilkhcaf@relesneh.retneug

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No