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Helios Kliniken Mittelweser GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Jasmin Knippenberg

Servicemanagerin

Phone: 05021 -9210-7020
Fax: 05021-9210-6909
Mail: ed.tiehdnuseg-soileh@grebneppink.nimsaj

Advocates

Karola Gödecke

stellvertretende Patientenfürsprecherin

Phone: 05021 -9210-7208
Mail: ed.tiehdnuseg-soileh@rensset.agleh

Helga Tessner

Patientenfürsprecherin

Phone: 05021 -9210-7208
Mail: ed.tiehdnuseg-soileh@rensset.agleh

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No