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Marienhaus Klinikum St. Wendel - Ottweiler

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Krankenhausoberin


Contact persons

Beate Leonhard-Kaul

Vertretung der Krankenhausoberin

Am Hirschberg 1a
66606 St. Wendel

Phone: 06851 -59-1200
Fax: 06851-59-1275
Mail: ed.suahneiram@luak-drahnoel.etaeb

Advocates

Hermann Lissmann

Patientenfürsprecher

Am Hirschberg 1a
66606 St. Wendel

Phone: 06851 -59-01
Mail: ed.suahneiram@dnw.ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No