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Asklepios Klinik Lindau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Asklepios Qualitätssiegel Beschwerdemanagement
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne Steinacher

BM-Beauftragte

Friedrichshafenerstr. 82
88131 Lindau

Phone: 08382 -276-1210
Fax: 08382-276-1219
Mail: moc.soipelksa@rehcaniets.s

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes

Kontinuierliche strukturierte Patientenbefragung
Referral surveys were conducted: Yes