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SKH Stadtteilklinik Hamburg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: No
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Franziska Manzke

Pflegedienstleitung

Warburgstraße 2
20354 Hamburg

Phone: 040 -71591-216
Mail: ed.kinilkliettdats@ekznam.f

Anonymous input options exist: Yes

Patientenfragebogen ist anonymisiert
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No