To the hospital’s home page

Vivantes Humboldt-Klinikum, Ambulatorium Seelische Gesundheit

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

T. Backhaus

Qualitätsmanager

Phone: 030 -13012-2094
Mail: ed.setnaviv@kuh.mq

Explanations

Sprechzeiten Patientenfürsprecher Somatik: Dienstag und Freitag 13-14 Uhr Sprechzeiten Patientenfürsprecher Psychiatrie: Dienstag 14- 15 Uhr


Advocates

Inge Brocke

Patientenfürsprecherin Psychiatrie

Phone: 030 -13012-3656
Mail: ed.nilreb@2-kuh.viv-ftap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes