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Roland Klinik gGmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Lara Lehmann

Qualitätsmanagement


28201 Bremen

Phone: 0421 -8778-146
Fax: 0421-8778-267
Mail: ed.kinilk-dnalor@nnamhell

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes