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Helios Kliniken Schwerin - Tagesklinik für Psychiatrie Sternberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Barnowsky

Leiter Beschwerdemanagement

Phone: 0385 -520-2370
Mail: ed.tiehdnuseg-soileh@ykswonrab.ajna

Anonymous input options exist: Yes

via E-Mail
Patient surveys were conducted: No
Referral surveys were conducted: No