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AMEOS Klinikum Cuxhaven

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sven Helliger

Pflegedirektor mit QMB Funktion

Phone: 04743 -04743893-2423
Fax: 04743-893-2303
Mail: ed.soema.dnaltseeg@lfp.lehs

Advocates

Günther Czemper

Patientenfürsprecher

Phone: 0176 -61739192-
Mail: ed.soema.krapregreub@rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No