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Klinik Oberammergau

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Thomas Willruth

Leitung der Patientenverwaltung

Phone: 08822 -914-223
Fax: 08822-914-222
Mail: ed.nekinilk-zw@hturlliW.samohT

Anonymous input options exist: Yes

Über den Flyer "Ihre Meinung ist uns wichtig" haben alle Patienten und deren Angehörige die Möglichkeit anonyme Beschwerden einzugeben
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes