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Klinikverbund Allgäu gGmbH - Klinik Mindelheim

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Zeitziel: 10 Tage; Beschwerdeabarbeitung: max. 4 Wochen

Contact persons

Ralph Czeschner

Pflegeexperte

Bad Wörishofer Straße 44
87719 Mindelheim

Phone: 08261 -797-6410
Fax: 08261-797-7160
Mail: ed.ueaglla-dnubrevkinilk@renhcsezc.hplar

Advocates

Angelika Reimer

Patientenfürsprecherin

Bad Wörishofer Straße 44
87719 Mindelheim

Phone: 08261 -797-6402
Mail: ed.ueaglla-dnubrevkinilk@remier.akilegna

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No