Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: No |
Contact persons
Jutta Seeger
Beschwerdemanagement
72233 Freudenstadt
Phone:
07441
-54-6767
Mail:
ed.ten-flk@kitirK-boL
Advocates
Gero Kerig
Patientenfürsprecher)
72233 Freudenstadt
Phone:
0170
-5460832-
Mail:
ed.tdatsneduerf-sierkdnal@tmalaizos
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |