Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Laura Becker
Leitung Rezeption und Beschwerdemanagement
Phone:
089
-36087-0
Fax: 089-36087-220
Mail:
ed.kinilk-neohcs@rekceBL
Andrea Sporn-Sooss
Qualitäts- und Risikomanagement
Phone:
089
-36087-1648
Fax: 089-36087-220
Mail:
ed.kinilk-neohcs@rssoosnropsa
Anonymous input options exist: Yes Beschwerdekärtchen |
Patient surveys were conducted: Yes |
Referral surveys were conducted: No |