Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Eda Kara

Beauftragte für Qualitätsmanagement

Frönsberger Straße 71
58675 Hemer

Phone: 02372 -861-8186
Mail: gro.lwl@arak.ade

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes