Janssen-Haus Psychiatrische Tagesklinik Hamburg-Mitte GmbH

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Birgit Linschmann

FÄ f. Neurologie / FÄ f. Psychiatrie und Psychotherapie

20359 Hamburg

Birgit Linschmann

FÄ f. Neurologie / FÄ f. Psychiatrie und Psychotherapie

20359 Hamburg

Anonymous input options exist: Yes

Patient surveys were conducted: No

Referral surveys were conducted: Yes