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Klinik Haus Vogt

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Astrid Hammer

Leitende Oberärztin/ QB

Dennenbergstr. 5
79822 Titisse-Neustadt

Phone: 07651 -2008-0
Mail: ed.tgov-suah-kinilk@remmah.a

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

Vierwöchige Bilanzgespräche mit Erhebung der Patientenzufriedenheit
Referral surveys were conducted: Yes