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Ubbo-Emmius-Klinik gGmbH, Klinik Norden

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ida-Anna Bienhoff-Topp

Beschwerdemanagement

Phone: 04941 -94-1151
Mail: ed.k-e-u@ppot-ffohneib.anna-adi

Advocates

Hermann Rühaak

Patientenfürsprecher

Phone: 04941 -94-1089
Mail: ed.k-e-u@sfp

Dieter Düvel

stellv. Patientenfürsprecher

Phone: 04941 -94-1089
Mail: ed.k-e-u@sfp

Anonymous input options exist: No
Patient surveys were conducted: No
Referral surveys were conducted: No