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Klinikum Bad Hersfeld GmbH - Klinik am Hainberg

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Manja Mohr

Qualitätsmanagement

Phone: 06623 -88-6221
Fax: 06623-88-6262
Mail: ed.feh-mukinilk@kcabdeeF

Advocates

Anneliese Fischer

Patientenfürsprecherin

Phone: 06621 -88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Gertrud Kampen

stellv. Patientenfürsprecherin

Phone: 06621 -88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes