Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Kathrin Zittlau

Chefärztin

Phone: 06621 -173-260
Fax: 06621-173-100
Mail: ed.feh-mukinilk@kitamosohcysp

Rolf Weigel

Geschäftsführer

Phone: 06621 -88-1001
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Sascha Sandow

Kaufmännischer Direktor

Phone: 06621 -88-1001
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Advocates

Anneliese Fischer

Patientenfürsprecherin

Phone: 06621 -88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Gertrud Kampen

stellv. Patientenfürsprecherin

Phone: 06621 -88-1059
Fax: 06621-88-1033
Mail: ed.feh-mukinilk@gnurheufstfeahcseg

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes