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Gertrudis-Hospital Westerholt

Complaint management

Structured complaint management was introduced: Yes

Im Krankenhaus ist ein strukturiertes Lob- und Beschwerdemanagement eingeführt.
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefanie Küsters

Sekretariat der kaufmännischen Betriebsleitung

Kuhstraße 23
45701 Herten

Phone: 0209 -6191-129
Mail: ed.nrkk@sretseuk.s

Advocates

Marie-Luise Koepke

Ehrenamt

Kuhstraße 23
45701 Herten

Phone: 02365 -911-0
Mail: ed.nrkk@tlohretsew-rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes