Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes

Verfahrensanweisung Beschwerdemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anita Schneider

Beschwerdemanagement

Eppenreuther Str. 9
95032 Hof

Phone: 09281 -98-3902
Mail: ed.anas@redienhcs.atina

Advocates

Claudia Riegg

PatientenfĂĽrsprecherin

Eppenreuther Str. 9
95032 Hof

Phone: 09281 -98-2658
Mail: ed.anas@ggeir.aidualc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes