Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sophie Bieker
Qualitätsmanagerin für Kritik, Lob und Beschwerden + Assistentin der Geschäftsführung
Wilhelmstraße 7
35392 Gießen
Phone:
0641
-7002-557
Mail:
ed.abkoj@rekeib
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |