Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sophie Bieker

Qualitätsmanagerin für Kritik, Lob und Beschwerden + Assistentin der Geschäftsführung

Wilhelmstraße 7
35392 Gießen

Phone: 0641 -7002-557
Mail: ed.abkoj@rekeib

Theresa Brütting

Hausoberin

Wilhelmstraße 7
35392 Gießen

Phone: 0641 -7002-0
Mail: ed.abkoj@ofni

Advocates

Theresa Brütting

Hausoberin

Wilhelmstraße 7
35392 Gießen

Phone: 0641 -7002-0
Mail: ed.abkoj@ofni

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: No