Structured complaint management was introduced: Yes |
Written concept exists: Yes |
Handling of oral complaints is regulated: Yes |
Handling of written complaints is regulated: Yes |
Time targets for acknowledgement are defined: Yes |
Nadine Schenk
Qualitätsmanagementbeauftragte
Phone:
02152
-142-1373
Fax: 02152-142-374
Mail:
ed.demetra@knehcs.enidan
Anonymous input options exist: Yes |
Patient surveys were conducted: Yes Es wird eine kontinuierliche Patientenbefragung aller Patienten durch Ausgabe von Fragebögen durchgeführt. Es besteht die Möglichkeit, die Bögen kostenlos per Post zurückzuschicken. |
Referral surveys were conducted: Yes |