To the hospital’s home page

SRH Klinikum Karlsbad-Langensteinbach GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
URL

/teatilauq-dnu-tiehrehcisnetneitap/ed.dabslrak-mukinilk.www//:sptth

Explanations

Feedbackmanagement: Telefon: 07202 61-7890 E-Mail: feedback.kkl@srh.de


Contact persons

Jörg Sissenich

Qualitätsmanagementbeauftragter

Phone: 07202 -617890-
Mail: ed.hrs@lkk.kcabdeef

Advocates

Herbert Baummgärtner

Patientenfürsprecher

Phone: 07202 -613060-
Mail: ed.hrs@lkk.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes