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Heinrich Sengelmann Kliniken gGmbH - Tagesklinik Ahrensburg für Psychiatrie und Psychotherapie

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Conrad Steffen Arndt

Beschwerdebeauftragter

Phone: 04535 -505-181
Mail: ed.frodretsla.ksh@tnemeganamedrewhcseB

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Referral surveys were conducted: No