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Johanniter GmbH - Ev. Krankenhaus Bethesda Mönchengladbach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Rita Tönjann

Krankenhausdirektorin

Phone: 02161 -981-2400
Fax: 02161-981-2402
Mail: ed.nekinilk-retinnahoj.gm@nnajneoT.atiR

Advocates

Adolf Obst

Patientenfürsprecher

Phone: 02161 -666972-
Mail: ed.teneerf@tsbo.oillebat

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes