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Städtisches Krankenhaus Pirmasens gGmbH Standort Rodalben

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Bernd Henner

Pflegedirektor

Kirchbergstraße 14
66976 Rodalben

Phone: 06331 -714-2201
Fax: 06331-714-2203
Mail: ed.snesamrip-hk@gnutieltsneidegelfp

Sandra Gantert

Stabstelle Haftungs- und Beschwerdemanagement

Kirchbergstraße 14
66976 Rodalben

Phone: 06331 -714-2203
Fax: 06331-714-661263
Mail: ed.snesamrip-hk@tretnag.ardnas

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes

Im EPZ