Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Sonja Schräer
Leitung Qualitätsmanagement
Phone:
05424
-641-30103
Fax: 05424-641-108
Mail:
ed.kinilk-nnamrethceuhcs@reearhcss
Dagmar Daumann
Stellv. Pflegedirektorin/ Pflegedienstleitung Kardiologie und Rehabilitation
Phone:
05424
-641-30035
Fax: 05424-641-459
Mail:
ed.kinilk-nnamrethceuhcs@nnamuadd
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |