Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Stella Greco
Patientenverwaltung
Bätznerstr. 96-98
75323 Bad Wildbad
Phone:
07081
-171-213
Fax: 07081-171-341
Mail:
ed.kinilk-lemmor@ocerG
Advocates
Luisa Martin
Leitung Patientenverwaltung
Bätznerstr. 96-98
75323 Bad Wildbad
Phone:
07081
-171-127
Fax: 07081-171-341
Mail:
ed.kinilk-lemmor@nitraM
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: No |