Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Maria Heidrich
Qualitätsmanagement
Robert-Koch-Straße 55
59227 Ahlen
Phone:
02382
-858-622
Fax: 02382-858-119
Mail:
ed.nelha-hfs@hcirdieh.airam
Jürgen Ribbert-Elias
Qualitätsmanagement
Robert-Koch-Straße 55
59227 Ahlen
Phone:
02382
-858-693
Fax: 02382-858-119
Mail:
ed.nelha-hfs@saile-trebbir
Franziska Pälmke
Qualitätsmanagement
Robert-Koch-Straße 55
59227 Ahlen
Phone:
02382
-858-622
Fax: 02382-858-119
Mail:
ed.nelha-hfs@ekmleap.aksiznarf
Advocates
Angelika Lohmann
Patientenfürsprecherin
Robert-Koch-Straße 55
59227 Ahlen
Phone:
02382
-858-0
Fax: 02382-858-119
Mail:
ed.nelha-hfs@ofni
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |