Psychiatrische Tagesklinik und Institutsambulanz Fürth des Klinikums am Europakanal Erlangen

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Regelmäßige quartalsbezogene systematische Auswertung

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Holger Frank

Servicestelle Feedback

Jakob-Henle-Straße 1c
90766 Fürth

Rosi Schmitt

Paientenfürsprecherin

Jakob-Henle-Straße 1c
90766 Fürth

Anonymous input options exist: No

Patient surveys were conducted: Yes

Regelmäßige kennzahlenorientierte Auswertung

Referral surveys were conducted: Yes