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Evangelisches Krankenhaus Ludwigsfelde Teltow

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Luzie Röll

Sekretariat Kaufmännische Direktion

Phone: 03378 -828-2304
Fax: 03378-828-2236
Mail: ed.suahnessinokaid@lleor.eizul

Advocates

Karin Danzmann

Patientenfürsprecherin

Phone: 2304 -828-2304
Fax: 03378-828-2236
Mail: ed.suahnessinokaid@lleor.eizul

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuierliche Befragung und Auswertung/ über Clinotel
Referral surveys were conducted: Yes

Befragung mit Auswertung alle 3 Jahre