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MEDIAN Franz-Alexander-Klinik Nordrach

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Tobias Willfang

Kaufmännsicher Leiter bis 31.03.2024

Phone: 07838 -929-138
Fax: 07838-929-140
Mail: ed.nekinilk-naidem@gnaflliw.saibot

Simon Baltes

Kaufmännischer Leiter ab 01.04.2024

Phone: 07838 -929-138
Fax: 07838-929-140
Mail: ed.nekinilk-naidem@setlab.nomis

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes