Complaint management

Structured complaint management was introduced: Yes

Asklepios Standard Beschwerdemanagement

Written concept exists: Yes

Asklepios Standard Beschwerdemanagement

Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes
Explanations

Asklepios Standard Beschwerdemanagement


Contact persons

Mariam Yahfoufi

Qualitätsmanagement, Beschwerdemanagement

Rosdorfer Weg 70
37081 Göttingen

Phone: 0551 -402-0
Fax: 0551-402-2092
Mail: moc.soipelksa@soipelksa.m

Advocates

Vinka Süszer

Ehrenamtliche MitarbeiterInnen und Ansprechpartner in allen nicht-medizinischen Problemen

Rosdorfer Weg 70
37081 Göttingen

Phone: 0551 -402-2240
Mail: moc.soipelksa@negnitteog.ehcarpsreufnetneitap

Anonymous input options exist: Yes
Website of the contact form

z. B. über die Homepage

Patient surveys were conducted: Yes

seit Oktober 2021 kontinuierliche Patientenbefragung

Referral surveys were conducted: Yes

im 3-jährigen Zyklus durch Anaquestra