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Klinik Dr. Winkler

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Sascha Rödder

Kaufmännischer Leiter und Prokurist

Phone: 04841 -6911-51
Fax: 04841-6911-59
Mail: ed.relkniw-kinilk@gnutlawrev

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes