Deutsches Rotes Kreuz Krankenhaus Chemnitz-Rabenstein

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Torsten Schmuhl

Verwaltungsleiter

Unritzstraße 23
09117 Chemnitz

Anonymous input options exist: No

Patient surveys were conducted: Yes
Website for the patient survey

Auswertungen im Clinotel-Verbund

Referral surveys were conducted: No