Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Petra Reinecke

QMB

Landrat-Beushausen-Str. 26
31061 Alfeld

Phone: 05181 -707-9339
Mail: ed.soema.dlefla@lfp.ierp

Advocates

Thomas Fiedler

Mitglied der Stiftung Freunde des Krankenhauses

Landrat-Beushausen-Str. 26
31061 Alfeld

Phone: 004917630065253 -004917630065253-004917630065253
Mail: moc.liamg@dlefla.rehcerpsreufnetneitap

Anne Korsen

Vertretung PatientenfĂĽrsprecher

Landrat-Beushausen-Str. 26
31061 Alfeld

Phone: 05181 -7070-
Mail: moc.liamg@dlefla.rehcerpsreufnetneitap

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

kontinuirlich

Referral surveys were conducted: No