| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Sabine Graffenberg
Sekretariat
Middelburger Str. 1
23701 Süsel
Phone:
04524
-909-112
Fax: 04524-909-149
Mail:
ed.soema@grebneffarg.enibas
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes Die Rückmeldungen von Patienten werden laufend eingeholt. In Form von Feedbackkarten können Patienten und Angehörige sich mitteilen. Eine systematische Auswertung erfolgt über das QM. |
| Referral surveys were conducted: No |