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Helios Hanseklinikum Stralsund

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Anja Haack

Beschwerdemanagerin

Phone: 03831 -35-2006
Fax: 03831-35-2005
Mail: ed.tiehdnuseg-soileh@kcaah.ajna

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey

Servicemonitor
Referral surveys were conducted: Yes