Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Stefan Streit

Leiter externe Kommunikation

Simbacher Straße 35
94094 Rotthalmünster

Phone: 08541 -206342-
Mail: ed.uassap-eg@tiertss

Advocates

Hans Rau

ehemaliger Chefarzt

Simbacher Straße 35
94094 Rotthalmünster

Phone: 08533 -99-0
Mail: ed.retsneumlahttor-suahneknark@gnafpme

Anonymous input options exist: Yes
Patient surveys were conducted: Yes
Referral surveys were conducted: Yes