Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Michael Rettner
Leitung Qualitätsmanagement & klinisches Risikomanagement
Rathsberger Straße 57
91054 Erlangen
Phone:
09131
-822-3973
Fax: 09131-822-4101
Mail:
ed.suahneknarkdlaw@tnemeganamedrewhcseb
Carsten Haeckel
Geschäftsführer
Rathsberger Straße 57
91054 Erlangen
Phone:
09131
-822-3973
Fax: 09131-822-4101
Mail:
ed.suahneknarkdlaw@tnemeganamedrewhcseb
Hannes Petersen
Mitarbeiter Qualitätsmanagement
Rathsberger Straße 57
91054 Erlangen
Phone:
09131
-822-3973
Fax: 09131-822-4101
Mail:
ed.suahneknarkdlaw@tnemeganamedrewhcseb
Explanations
https://www.waldkrankenhaus.de/patienteninformation/zusaetzliches-angebot/patientenfuersprecher.html Adresse: Malteser Waldkrankenhaus St. Marien - Patientenfürsprecher Prof. Dr. med. Friedrich Franke i. R. - Rathsberger Straße 57 91054 Erlangen
Advocates
Friedrich Franke
Patientenfürsprecher
Rathsberger Straße 57
91054 Erlangen
Phone:
09131
-822-3973
Mail:
ed.suahneknarkdlaw@rehcerpsreufnetneitap
|
Anonymous input options exist: Yes Website of the contact form |
|
Patient surveys were conducted: Yes Website for the patient survey |
| Referral surveys were conducted: Yes |