Marion von Tessin Memory-Zentrum Tagesklinik

Complaint management

Structured complaint management was introduced: Yes

Written concept exists: Yes

Handling of oral complaints is regulated: Yes

Handling of written complaints is regulated: Yes

Time targets for acknowledgement are defined: Yes

Dana Gruhn

Kaufmännische Leitung

Nymphenburger Straße 45
80335 München

Michael Riedel

Geschäftsführer und Ärztlicher Direktor

Nymphenburger Straße 45
80335 München

Anonymous input options exist: No

Patient surveys were conducted: No

Referral surveys were conducted: No