Complaint management
| Structured complaint management was introduced: Yes |
|
SOP - Umgang mit Lob & Kritik |
| Written concept exists: Yes |
|
SOP - Umgang mit Lob & Kritik |
| Handling of oral complaints is regulated: Yes |
|
SOP - Umgang mit Lob & Kritik |
| Handling of written complaints is regulated: Yes |
|
SOP - Umgang mit Lob & Kritik |
| Time targets for acknowledgement are defined: Yes |
|
SOP - Umgang mit Lob & Kritik |
Explanations
Lob & Kritik-Team
Contact persons
Alexander Framme
Prozessmanagement
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-7325
Mail:
ed.fhms@emmarf.a
Christa Slaghekke
Sekretariat Geschäftsführung
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-778
Mail:
ed.fhms@ekkehgals.c
Raphaela Landwehr
Qualitätsmanagement
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-7349
Mail:
ed.fhms@rhewdnal.r
Yvonne Westerheide
Geschäftsführerin
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-778
Mail:
ed.fhms@ediehretsew.y
Ralf Weise
Ärztlicher Direktor
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-835
Mail:
ed.fhms@esiew.rd
Vanessa Bartelt-Kapustin
Öffentlichkeitsarbeit
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-940-47800
Mail:
ed.ehtyoseirf-tfitsneiram@ofni
Advocates
Miriam Tebbe-Fastje
Patientenfürsprecherin
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-40063-13
Mail:
gro.resetlam@ejtsaf-nebbet.mairim
Martina Kramer
Patientenfürsprecherin
St.-Marien-Str. 1
26169 Friesoythe
Phone:
04491
-40063-13
Mail:
gro.resetlam@remark.anitram
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |