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VALEARA Bottrop GmbH

Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Susanne SUSANNE BLINN

Projekt- und Qualitätsmanagement

Hochstraße 41
40236 Bottrop

Phone: 02041 -1876-0
Mail: ed.araelav@nnilb.ennasus

Anonymous input options exist: Yes
Website of the contact form
Patient surveys were conducted: Yes
Website for the patient survey
Referral surveys were conducted: No