Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
B. Zschocke
Qualitätsmanagerin
Phone:
030
-13023-1941
Fax: 030-1302923-1941
Mail:
ed.setnaviv@hfk.mq
J. Bauerfeld
Qualitätsmanagerin
Phone:
030
-13023-1941
Fax: 030-1302923-1941
Mail:
ed.setnaviv@hfk.mq
Explanations
Donnerstag, 9.00 - 11.00 Uhr, Haus 1, Raum 109/110, Landsberger Allee 49, 10249 Berlin
Advocates
| Anonymous input options exist: Yes |
| Patient surveys were conducted: Yes |
| Referral surveys were conducted: Yes |