Complaint management
| Structured complaint management was introduced: Yes |
| Written concept exists: Yes |
| Handling of oral complaints is regulated: Yes |
| Handling of written complaints is regulated: Yes |
| Time targets for acknowledgement are defined: Yes |
Contact persons
Martina Weber
Teamleitung QM
51643 Gummersbach
Phone:
02261
-17-1270
Fax: 02261-17-1700
Mail:
ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap
Susann Frede
QMB
51643 Gummersbach
Phone:
02261
-17-1270
Fax: 02261-17-1700
Mail:
ed.grebrebo-mukinilk@elletsedrewhcsebnetneitap
Advocates
Renate Bickenbach
Vorsitzende der Beschwerdestelle
51643 Gummersbach
Phone:
02261
-75103-
Mail:
ed.enilno-t@hcabnekcibetaner
| Anonymous input options exist: Yes |
|
Patient surveys were conducted: Yes 1. eine intern ausgewertete kontinuierliche Patientenbefragung |
| Referral surveys were conducted: Yes |