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Schussental-Klinik

Complaint management

Structured complaint management was introduced: Yes

ja, eingeführt
Written concept exists: Yes

ja, existiert
Handling of oral complaints is regulated: Yes

ja, geregelt
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: No

Contact persons

Christine Dotzlaff

Qualitätsmanagementbeauftragte

Phone: 07525 -93-2722
Mail: ed.kinilk-latnessuhcs@ffalztod.enitsirhc

Anonymous input options exist: Yes
Patient surveys were conducted: Yes

regelmäßige Durchführung
Referral surveys were conducted: No

Ansprechperson mit definierten Verantwortlichkeiten und Aufgaben