Complaint management

Structured complaint management was introduced: Yes
Written concept exists: Yes
Handling of oral complaints is regulated: Yes
Handling of written complaints is regulated: Yes
Time targets for acknowledgement are defined: Yes

Contact persons

Ulrike Heinze

Assistentin der Geschäftsführung

Asklepiosstraße 1
63500 Seligenstadt

Phone: 06182 -83-8206
Fax: 06182-83-8100
Mail: moc.soipelksa@eznieh.u

Advocates

Renate Profe

Patientenfürsprecherin

Asklepiosstraße 1
63500 Seligenstadt

Phone: 06182 -83-8771
Mail: ed.enilno-t@eforp.etaner

Anonymous input options exist: Yes
Website of the contact form

Briefkästen auf den Stationen

Patient surveys were conducted: Yes
Referral surveys were conducted: No